Premium Silver Diamond Necklace Set

Last updated: May 2023

Thank you for choosing Elegante Jewels! We aim to provide you with a seamless and enjoyable shopping experience. This Shipping Policy outlines important details regarding the shipping of our exquisite jewelry products to ensure transparency and customer satisfaction. If you have any questions or concerns about our shipping process, please feel free to contact us at info@elegantejewels.in.

1. Processing Time:

   • Once your order is placed on our website, we will process it within 1-2 business days. Please note that orders placed on weekends or holidays will be processed on the following business day.

2. Shipping Methods and Delivery:

   • We offer reliable shipping services to deliver your jewelry safely to your preferred destination. The available shipping methods and delivery timescales will be displayed at the checkout process based on your location and order details.
   • We partner with reputable shipping carriers to ensure timely and secure delivery of your order.

3. Shipping Charges:

   • The shipping charges for your order will be calculated based on the total weight of the package, the destination address, and the selected shipping method. The applicable shipping charges will be displayed at the checkout process before you make the payment.

4. Tracking Your Order:

   • Once your order has been shipped, we will provide you with a tracking number and a link to track your package online. You can use this information to stay updated on the status of your delivery.

5. International Shipping:

   • Elegante Jewels offers international shipping to select countries. The shipping charges, delivery timescales, and any applicable customs duties or taxes will be displayed at the checkout process based on your location and order details.
   • Please note that any customs duties or taxes imposed by the destination country are the responsibility of the customer.

6. Address Accuracy:

   • It is crucial to provide accurate and complete shipping address details during the checkout process. Elegante Jewels will not be responsible for any delays or misdelivery of your order caused by incorrect or incomplete address information provided by the customer.

7. Order Status and Updates:

   • You will receive regular updates via email regarding the status of your order, including order confirmation, shipment tracking information, and any other relevant notifications.

8. Order Modifications and Cancellations:

   • Once your order has been placed, modifications or cancellations may not be possible. If you need to make any changes, please contact us at info@elegantejewels.in as soon as possible, and we will assist you to the best of our ability.

9. Damaged or Lost Packages:

   • In the unlikely event that your package is damaged or lost during transit, please contact our customer support team immediately at info@elegantejewels.in. We will initiate an investigation with the shipping carrier and work towards a satisfactory resolution.

10. Returns and Exchanges:

    • For information on our returns and exchanges policy, please refer to our dedicated Returns and Exchanges page on our website.

Please note that this Shipping Policy is subject to change without prior notice. It is recommended to review the policy periodically to stay updated with any modifications.

For further assistance or inquiries regarding our shipping policy, please contact us at info@elegantejewels.in. We are here to ensure your shopping experience with Elegante Jewels is exceptional.

At Elegante Jewels, we strive to ensure that every order is carefully checked, packed, and shipped to you, eliminating any worries on your end. However, we understand that occasionally, products may sustain damage during transit due to negligence. In such cases, we have established the following guidelines for your convenience:

1. Uncut Unboxing Video: In order to initiate a claim and request a replacement for any transit-related damage, it is mandatory to provide an uncut unboxing video.

Note: Replacement is subject to the availability of the same product in our stock.

2. Reporting Damage: Please send us the unboxing video of the damaged product within 24 hours of receiving the parcel. You can share the video with us via WhatsApp at +917404947707 or email it to us at info@elegantejewels.in. Any issues related to defects or damages must be raised within 24 hours of receiving the items, as claims made after this timeframe will not be entertained.

3. Jewelry Sizes: Our jewelry items come in free sizes and can be adjusted using a necklace chain or thread. Feel free to modify the size according to your preference and comfort.

4. Returns/Replacements/Exchanges: Please note that we do not accept returns, replacements, or exchanges based on personal dislikes or color issues. Due to digital photography, there might be slight variations in the color of the product displayed on our website. We assure you that the product will generally look even better when seen with the naked eye.

For any further inquiries, you can visit our website at https://www.elegantejewels.in or contact us via email at info@elegantejewels.in.

Thank you for choosing Elegante Jewels. We appreciate your trust and are committed to providing you with exceptional products and services.